We typically get support requests turned around in under 24 hours. You can send an email to email@example.com or contact our support line at 541-706-9236 whenever you need help.
Training is unlimited and provided at request to any members of organizations on our premium plans.
How Monthly Spend is Calculated
We know not all budgets are monthly budgets. In these cases we calculate the appropriate tier for your organization by using the following formula for each budget:
(Budget Amount/Days in the Billing Cycle) * (Days in the Month) = Monthly Spend.
The cumulative value of this calculation for all budgets equals the monthly spend to determine pricing.
What do I get access to as a premium customer?
All premium plans come with full access to the complete suite of Shape's solutions.
Flexible Month-to-Month Pricing
Our flexible pricing allows you to change plans to accurately reflect monthly ad spend for the current billing period.
The free trial lasts 7 days and there is no limit on the amount of spend. Use the platform as much as you like!
Hopefully you'll be upgraded to one of our premium plans! If not, your account will be put into a paused state and data will not be updated until payment information is submitted.
Yes. Please reach out to firstname.lastname@example.org if you are interested in paying for 6 or 12 months in advance.
Yes. We offer a discounts for our month-to-month plans of 5% for 6 months paid in advance and 10% for annual plans.
Login to your account and select the 'Premium' option in the left hand navigation. From there you'll be guided through selecting the correct pricing tier and entering credit/debit card information.
Yes. We typically get support requests turned around in under 24 hours (often sooner). You can send an email to email@example.com or contact us on our support line at 541-706-9236.
No. Monthly ad spend is only based on the campaigns and accounts that you have placed into a budget in our system. If you have campaigns that you don't want attached to a budget these will not be included in your monthly spend calculations.
If your managed spend increases or decreases to a different level, we will notify you before changing your invoice amount. However, we will bill the new month under the appropriate premium plan for that month’s managed spend. Calculations on pricing will be made using the highest monthly spend total your account reaches during the billing period.
No. You will only be charged for the pricing tier you have selected to match your monthly ad spend.
No. Premium plans come with all features by default and there are no a la carte options.
Yes. Our flexible pricing allows you to change plans to accurately reflect monthly ad spend for the current billing period.
No. If you are a premium customer you can add as many additional teammates as needed.